SHIPPING POLICY

Goods are shipped worldwide.  International orders above 40 euros have complimentary shipping.

After the payment is confirmed the goods will be ready to be shipped within 2-3 business days, in most cases we will do our best effort to ship them at the same day.

When the goods are ready to be shipped, we will send a confirmation email that includes the tracking number and all necessary tracking information. If you have a time sensitive order, please contact our customer service:
aivi@designred.eu.
Please note we can not be responsible for any mistakes by couriers or custom authorities for international orders, any duties, taxes or other import fees by customs will be the responsibility of the recipient.

Courier service will take about 1-5 business days. 

RETURN & EXCHANGE POLICY

We are confident you will love your purchase, however if not, our return policy covers unused items up to 14 days from date of receipt. 

In order to return your item(s), please contact our friendly team at aivi@designred.eu, from there we can advise you what to do next.*

*Please note we do not cover return shipping costs. The return service charges are applicable to the customer. 

Damaged item

If your item(s) arrive damaged, please contact us immediately at wecare@whiteandfaded.co.uk with a photograph of the damage and we will take care of it for you!