After the payment is confirmed the goods will be ready to be shipped within 1-3 business days, in most cases we will do our best effort to ship them at the same day.
When the goods are ready to be shipped, we will send a confirmation email that includes the tracking number and all necessary tracking information.
Please note we can not be responsible for any mistakes by couriers or custom authorities for international orders, any duties, taxes or other import fees by customs will be the responsibility of the recipient.
DHL Express service will take about 1-3 business days.
When you select DHL Express as your shipping option at checkout, your package will be shipped using DHL Express sustainable transport options, such as electric or hybrid vehicles, bicycles, or by utilizing alternative fuels. Additionally, DHL offsets the carbon emissions generated by the transportation of your package by investing in climate protection projects worldwide, such as reforestation and renewable energy projects. By choosing DHL Express with GoGreen, you can ensure that your package is delivered quickly and efficiently while also contributing to the protection of our planet.
RETURN & EXCHANGE POLICY
We are confident you will love your purchase, however if not, our return policy covers unused items up to 14 days from date of receipt.
In order to return your item(s), please contact our friendly team at email@example.com, from there we can advise you what to do next.*
*Please note we do not cover return shipping costs. The return service charges are applicable to the customer.
If your item(s) arrive damaged, please contact us immediately at firstname.lastname@example.org with a photograph of the damage and we will take care of it for you!